First rate security for second-hand goods

Almost one-fifth of Australians fall victim to scams, frauds, assaults, or robberies when buying second-hand goods online according to the Australian Second-Hand Goods Consumer Study 2021. Key findings are as follows.

19% of people who bought or sold second-hand goods online had fallen victim to scams, frauds, assaults, or robberies. 60% believe an escrow payment system is a better way to buy and sell second-hand goods. 20% prefer to meet at a safe public location to pick up or drop off their second-hand goods.

Warrp commissioned the independent study in August 2021, comprising 500 Australians between the ages of 18 to 81 with medium to high online shopping frequency.

Warrp Co-Founder and CEO, Matthew Ng, said many of the findings supported the need for greater consumer safety features on digital classifieds and marketplace platforms.

"Ecommerce is a booming industry and although people are generally fine dealing with strangers when buying or selling online, almost one-third believe scams, frauds, assaults, or robberies still occur very often," said Mr Ng.

"To this point, sixty percent of respondents believe an escrow payment system would be a better way to buy and sell second-hand goods, which makes sense given it creates a security barrier to minimise fraudulent activity."

The company's escrowed payment system and PayID-only transactions ensure money changes hands securely once both parties are satisfied, while its Safe Meetup & Pickup delivery option provides users safe and trusted businesses to finalise their transactions.

Warrp Co-Founder and CTO, Roman Granovskyi, said the consumer study helped paint an eye-opening picture of Australia's online second-hand goods market.

"One of the more unexpected finds was that forty-eight percent of respondents had bought or sold second-hand goods on a web platform such as a desktop computer, which eclipsed mobile platform use by four percent," said Mr Granovskyi.

"When you think about it, more people are at home in a COVID-induced reality, so it seems logical that they have greater access to a desktop computer when they would otherwise be mobile.

The Australian Second Hand Goods Consumer Study 2021 is free to download.

Keep up to date with the latest news by bookmarking Warrp's Press Room, or visit the Warrp website for more information. Warrp is available to download on iPhones via the Apple App Store, and will be available on all other smart phone and web devices shortly.


Matthew Ng
Warrp
https://warrp.it/
matt@warrp.it
0403 143 003



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